Privacy Policy
Last updated: October 3, 2024
This Privacy Policy describes how kohyxyu ("we", "us", or "our") collects, uses, stores, and shares information about you when you access or use our platform available at kohyxyu.com (the "Service"). By using the Service, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
1.1 Information You Provide Directly
We collect information you provide when you register for an account, complete a profile, participate in a webinar, submit a form, or contact us for support. This may include:
Account data: your name, email address, password, and any optional profile details you choose to add.
Communication data: messages, questions, and feedback you send to us or submit through interactive features of the Service.
Payment data: billing information required to process transactions. Payment details are handled by third-party payment processors and are not stored on our servers in full.
1.2 Information Collected Automatically
When you use the Service, certain data is collected automatically through standard web technologies:
Usage data: pages visited, features used, session duration, click paths, and similar interaction data.
Device and connection data: IP address, browser type and version, operating system, device identifiers, and referring URLs.
Cookies and similar technologies: we use cookies, local storage, and similar tracking tools to maintain sessions, remember preferences, and understand how the Service is used. You may control cookie behavior through your browser settings, though some features may not function correctly if cookies are disabled.
1.3 Information From Third Parties
We may receive information about you from third-party services you connect to your account, such as single sign-on providers, or from partners who help us deliver and improve the Service. We handle such information in accordance with this Privacy Policy.
2. How We Use Your Information
We use the information we collect for the following purposes:
Service delivery: to create and manage your account, provide access to webinars and interactive features, process registrations and payments, and respond to your requests.
Service improvement: to analyse usage patterns, identify technical issues, test new features, and improve the overall quality and performance of the Service.
Communications: to send you confirmations, reminders, service updates, and, where you have opted in, promotional materials about upcoming webinars or related offerings.
Security and compliance: to detect and prevent fraud, enforce our terms, protect the rights and safety of users, and comply with applicable legal obligations.
Aggregated analytics: to produce anonymised, aggregated reports about Service usage that do not identify any individual user.
3. Legal Basis for Processing
We process your personal information on the following grounds:
Contract performance: processing necessary to provide the Service you have requested and to fulfil our obligations to you.
Legitimate interests: processing that serves our reasonable business interests, such as improving the Service, preventing abuse, and communicating with users, provided those interests are not overridden by your rights.
Consent: where you have given us clear consent, such as subscribing to marketing communications. You may withdraw consent at any time.
Legal obligation: processing required to comply with applicable law or respond to lawful requests from authorities.
4. Sharing of Information
4.1 Service Providers
We share information with trusted third-party service providers who assist us in operating the Service, including hosting providers, payment processors, email delivery services, analytics platforms, and customer support tools. These providers are contractually required to handle your information securely and only for the purposes we specify.
4.2 Business Transfers
If we are involved in a merger, acquisition, asset sale, or similar corporate transaction, your information may be transferred as part of that transaction. We will notify you before your information becomes subject to a materially different privacy policy.
4.3 Legal Requirements
We may disclose your information if we believe in good faith that such disclosure is necessary to comply with a legal obligation, protect the safety of any person, prevent fraud or abuse, or defend our legal rights.
4.4 With Your Consent
We may share your information with other parties when you have given us explicit permission to do so.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, we delete or anonymise it using secure methods.
You may request deletion of your account and associated data at any time by contacting us at [email protected]. We will process such requests within a reasonable timeframe, subject to any legal retention requirements.
6. Data Security
We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure. These measures include encrypted data transmission, access controls, and regular security reviews.
No method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.
7. Your Rights and Choices
Depending on your location and applicable law, you may have the following rights regarding your personal information:
Access: the right to request a copy of the personal information we hold about you.
Correction: the right to request correction of inaccurate or incomplete information.
Deletion: the right to request that we delete your personal information, subject to certain exceptions.
Restriction: the right to request that we limit how we use your information in certain circumstances.
Portability: the right to receive your information in a structured, commonly used, machine-readable format.
Objection: the right to object to processing based on legitimate interests or for direct marketing purposes.
Withdrawal of consent: where processing is based on consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable period and may ask you to verify your identity before proceeding.
8. Cookies and Tracking Technologies
We use the following categories of cookies and similar technologies:
| Category | Purpose | Can Be Disabled |
|---|---|---|
| Strictly necessary | Enable core functionality such as authentication and session management | No |
| Functional | Remember your preferences and settings | Yes |
| Analytics | Understand how users interact with the Service to improve performance | Yes |
| Marketing | Deliver relevant communications based on your interests, where consented | Yes |
You can manage your cookie preferences through your browser settings or any consent management tool we provide. Disabling certain cookies may affect the availability or functionality of parts of the Service.
9. Children's Privacy
The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under the applicable minimum age, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us at [email protected].
10. International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. When we transfer information internationally, we take steps to ensure that appropriate safeguards are in place to protect your information and that the transfer complies with applicable legal requirements.
11. Third-Party Links and Services
The Service may contain links to third-party websites or integrate with third-party tools. This Privacy Policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you access through or alongside our Service. We are not responsible for the privacy practices of third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, the Service, or applicable law. When we make material changes, we will notify you by updating the date at the top of this page and, where appropriate, by sending a notification to the email address associated with your account. Your continued use of the Service after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
kohyxyu
Unit 9 Millfield Industrial Estate, Commons Road, Cork, T23 KX71, Ireland
Email: [email protected]
Phone: +353 94 936 5987